Terms & Conditions

 

​Deliveries 

• Please make sure that you provide us with full and accurate details for flower delivery, including the full address and postcode, a contact number and the name of the recipient, which should be entered under the 'Shipping' section at Checkout. Please also provide your contact details under 'Billing details'. If there are anomalies in the details submitted, this may lead to problems or delays in delivery.  

• Should there be a delay to your delivery we'll notify you as soon as possible, so you should provide a daytime contact number and email address where you and/or your recipient will be available. 

• It's your responsibility to ensure that the person or persons in receipt of flowers are available at the address provided on the agreed delivery date.  Where no-one is available, we'll try to leave with a neighbour or safe place and leave a calling card in the intended recipient’s door to contact us.  

• Where deliveries are delivered to a third party such as offices, hospitals, hotels etc the signature of any person authorised to accept deliveries on behalf of the organisation will be considered accepted proof of delivery.  We can't be held responsible if that person then fails to deliver to the correct person.

• Whilst we agree to ensure delivery on the agreed delivery date, we cannot guarantee a specific time, and on occasion where circumstances are out of our control and we cannot deliver we'll contact you as soon as possible to re-arrange another delivery date, or will reimburse you in full.

• Where goods have been correctly delivered to a specified address, we can't be held responsible if the intended recipient has moved or lives elsewhere and the actual recipient refuses or fails to return goods to us. 

• In the instance of the recipient not being available we reserve the right to contact the intended recipient via the details supplied by you at the time of placing your order.

 

Order cancellations

• When you place an online order for flower delivery, should you realise you have made a mistake or change your mind, we are able to amend or cancel your order up to 12 noon on the day before the scheduled delivery date you requested. We're sorry but after this time we are unable to offer a refund for flowers on a ‘change your mind’ basis. This cancellation policy does not apply to weddings, which are covered by our separate wedding flowers contract. 

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Unforeseen events

• There are certain situations or events which may occur that are not within our reasonable control, and which may prevent us from carrying out your order. Examples include but are not limited to: sudden ill health; requirement by NHS Test & Trace to self isolate for Covid-19; adverse weather conditions; acts of God; industrial action, public disorder; road traffic accident or severe traffic delays which may make it impossible or unsafe for us to perform any of the services.

• In such a situation prevents us from being able to carry out our services for you, we will offer you a full refund on any monies paid.

• In the event of any dispute, the value of any compensation or refund will not exceed the value of the goods ordered.

 

Complaints 

• In the event of any flowers becoming damaged in transit, we will offer a replacement of equal value. 

• Any complaints must be made within 24 hours of flowers being delivered by contacting Umbel via email at cathy@umbel.co.uk or by telephone at 07810 436181. 

 

Privacy 

• Like all shopping websites, we collect personal information from you when you shop online at www.umbel.co.uk.

• We use this information to make your shopping experience as easy and enjoyable as possible. We need it to process your order and to inform you of any delays or problems.

• The information we collect when you place an order is:

  • Your name, so we know what to call you

  • Email address, so we can email you order confirmations, delivery delays, offers etc

  • Delivery address, so we know where to deliver flowers to

  • Delivery telephone number, which we’ll only call if we have a delivery problem

  • Your telephone number, which we'll only call if we have a delivery problem

  • Payment Card and billing details, which we only ask for when you place an order. 

• We also collect your name and email address when you sign up to our newsletter, which we use for the purpose of emailing you the newsletter. 

• Your personal information will be used for the specific reasons stated above only.

• Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

• We'll take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we can't be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website. 

 

Data Protection

• We'll never pass on your details on to a third party for marketing purposes without your permission, unless our business assets are ever sold to or purchased by another company. (Our data records are part of our business).

• If you have questions about your personal data or our privacy policy, please email cathy@umbel.co.uk or call 07810 436181.

• To see all the information we have about you, and to correct any inaccuracies, or to request for it to be removed, please write to:

Cathy Crozier-Cole

Umbel

7 Eagle Road

Batheaston

Bath 

BA1 7HL

 

Description of products

• Photos of our bouquets are provided to give you a sense of the style and size only of an Umbel bouquet. All our bouquets have a different selection of flowers depending on what's blooming in the cutting patch that week, so colours and actual flowers will vary from the images provided. The image provided does not form part of the description of the product. 

• Although we aim to keep the website as up to date as possible, the information including product descriptions appearing on this website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a product until your order is accepted.

• We'll take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system.

 

Intellectual property and right to use

• The copyright of all material on this website is the property of Umbel and you agree not to copy, reproduce, transmit, publish, display, distribute, commercially exploit such material and content without the written consent of Umbel.